Over 40 Years of Leadership in Quality Assurance

1. Policy Scope

This policy applies to all purchases of QMIC home-care products, including floor cleaners, dishwash liquids, and liquid detergents.
Due to the liquid nature of these products, returns and refunds are handled under strict verification and quality-control guidelines.

2. Eligible Scenarios for Return or Replacement

Returns or replacements are considered only in the following cases:

• Product received in a leaked, damaged, or broken condition due to transit

• Incorrect product delivered

• Manufacturing defect, such as abnormal odor, visible contamination, or formulation inconsistency

Mandatory Proof Requirement

Customers must share clear photographs or an unboxing video showing:

• Outer shipping package

• Inner packaging

• Product bottle and visible damage or leakage (if any)

⏱️ Evidence must be submitted within 24 hours of delivery.

3. Non-Returnable & Non-Refundable Cases

Returns, replacements, or refunds will not be approved in the following situations:

• Damage, leakage, or breakage caused after successful delivery

• Intentional damage, tampering, puncturing, or forced opening of bottles

• Products that are partially used, diluted, transferred, or refilled

• Claims submitted without valid proof

• Claims raised after 3 days from delivery

• Dissatisfaction related to fragrance, thickness, cleaning performance, or personal preference

• Orders marked as successfully delivered with no damage reported within the allowed time

• Products purchased under bulk orders, promotional pricing, or special offers

4. Claim Review & Verification

• All claims are subject to internal inspection and verification.

• Delivery confirmation records and packaging condition will be reviewed before approval.

• Claims that do not meet verification standards may be rejected without obligation.

5. Replacement & Refund Policy

5.1 Replacement Priority

• Approved claims are eligible for a one-time replacement and the same will be delivered within 4 – 5 working days.

• Replacement is the preferred resolution.

5.2 Refund Conditions

Refunds are issued only if replacement is not feasible.

• Refunds are processed within 7–10 business days after approval

• Refunds are credited to the original payment method used

6. Order Cancellation Policy

6.1 Before Dispatch

• Orders may be canceled before dispatch

• Full refund will be issued

6.2 After Dispatch

• Orders cannot be canceled once dispatched

• Refusal to accept delivery may result in logistics or handling deductions, if applicable

7. Abuse Prevention & Misuse Handling

To ensure fairness and prevent misuse:

• Repeated, suspicious, or unverifiable claims may be declined

• Customers misusing the policy may be restricted from future claims

• All decisions made after verification shall be final and binding

8. Contact Information

Sree Ganesh Chemicals
Brand: QMIC

📍 Address:
294, Hebbal Industrial Area, KIADB Road,
Hebbal, Mysuru, Karnataka – 570016

📧 Email: support@qmic.in
📞 Phone: 8618036354

9. Policy Acceptance

By placing an order with QMIC, the customer agrees to the terms outlined in this Refund, Return & Dispute Policy.